Privacy Policy

1. Introduction

This Privacy Policy describes how TalkyLabs (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website located at https://www.talkylabs.com/ (“Website”) or use our services (“Services”).

2. Contact details

TalkyLabs is the responsible controller within the meaning of EU Regulation 2016/679 of 27 April 2016 (General Data Protection Regulation) (“GDPR”). Our Email address is info@talkylabs.com.

3. Data protection officer

Our data protection officer can be reached at: TalkyLabs, E-mail: dpo@talkylabs.com.

4. Data processing

We are committed to the responsible handling of your personal data. Consequently, we comply with the requirements of the GDPR, the applicable national data protection laws and other provisions of the applicable data protection regulations.

In the following we would like to inform you about how we handle your personal data. Unless explicitly stated otherwise, the following information applies to all websites operated by us. 

Please note that the following information may be reviewed and changed from time to time. We therefore recommend that you regularly consult our privacy policy.

5. Website Provisioning

Each time our website is accessed, our system automatically records in a log file data and information from the computer system of the requesting computer or terminal and only data that your browser transmits to our servers. The following data is processed:

• IP address of the requesting computer or host
• Date and time of access as well as the time zone difference to Greenwich Mean Time (GMT)
• Name and URL of the retrieved data
• Transferred amount of data
• Website from which our domain was accessed as well as the last opened website
• Operating system of your computer and its interface as well as the browser you use, including language and version of your browser
• The search term used when accessing via search engine

This data is also stored automatically in the log files of our system. There is no storage together with other personal data pertaining to you. The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.

The processing of this data as well as the storage in log files takes place anonymously without personal reference and only temporarily for the purpose of enabling the use of the website (connection establishment), since this is only possible if the IP address remains stored for the duration of the session. Furthermore, the system security and stability should be thereby permanently guaranteed, and our internet offer optimised. Our legitimate interest in the processing of data pursuant to Art. 6 (1) (f) GDPR lies in these purposes.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

The collection of data for the provision of our website and the storage of the data in log files is essential for the operation of the website. There is therefore no possibility of objecting to such processing.

6. Contacting us

On our website we offer a contact form, which can be used to contact us. If you used this contact form, the data entered in the input mask will be transmitted to us and saved. This data is:

• First and Last Name
• E-mail address
• Subject of request/message
• request/message
• If callback is desired, the telephone number

At the time of sending the message, the following data is also stored:

• IP address of the requesting user
• Date and time of sending the contact request

For the processing of the data in the context of the sending process your consent is obtained, and reference is made to this privacy policy.

Alternatively, contacting us via various provided e-mail addresses is possible. In this case, the user’s personal data transmitted by e-mail will be stored.

If you contact us by phone, we will save the following:

• First and Last Name
• Request/message
• Your phone number

The legal basis for the processing of the data for the use of the contact form is the consent of the user pursuant to Art. 6 (1) (a) GDPR. The legal basis for the processing of the data transmitted in the course of sending an e-mail or making contact by telephone is Art. 6 (1) (f) GDPR. If the e-mail contact or the telephone contact is intended to conclude a contract, then the additional legal basis for the processing is Art. 6 (1) (b) GDPR.

The processing of personal data from the input mask is solely for processing the contact as well as the processing of your request. In the case of contact via e-mail or telephone, the required legitimate interest in the processing of the data also lies herein. The other personal data processed during the sending process is intended to prevent misuse of the ability to contact us and to ensure the security of our communications and IT systems.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. Regarding the personal data from the input form of the contact form and data that has been sent by e-mail or communicated by telephone, it is deleted when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.

As a user, you have the option at any time to revoke your consent to the processing of your personal data. If you contact us by e-mail or telephone, you may object to the storage of your personal data at any time by sending a corresponding request to our contact details stated in the imprint or under section I of this privacy policy. In such a case, the conversation may not continue; your request may not be processed. All personal data stored in the course of contact will be deleted in this case. Please note that due to legal or contractual obligations, a longer storage period may be required.

In addition, we can also be reached via our pages on social networks, for whose privacy the guidelines of the respective social network apply. If you contact us or communicate with us via such social networks, the data processing will be carried out in accordance with the data protection policies of the social network and this privacy policy as supplement. As part of the contact, the personal data transmitted with your message will be stored and processed.

7. Use of cookies

Our website use cookies. Cookies are text files that are stored by your internet browser on the computer system. If you visit our website, a cookie may be stored on your computer’s operating system. This cookie contains a characteristic string that allows unique identification of your browser when you visit our website again.

We use cookies to make our website more user-friendly. Some elements require that the retrieving browser be identified even after a page break. This mainly affects language settings and log-in information. On the other hand, we use cookies to analyze the usage behaviour on our website, in particular the frequency of page views and the input of search terms. The data of the users collected via cookies is anonymised and will not be stored together with other personal data.

The legal basis for the processing of personal data using cookies is Art. 6 (1) (f) GDPR.

The purpose of using technically necessary cookies is to simplify the use of our websites for the users. Some features of our website  cannot be offered without the use of cookies. For these features, it is necessary that the browser is recognized even after a page break. The use of analysis cookies is done to improve the quality of our website content on the basis of user behavior. These purposes constitute our legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Cookies are stored on your computer and transmitted by it to our system. Therefore, as a user, you have control over the use of stored cookies. By changing the settings in your browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. However, if cookies are disabled for our website, it may not be possible to fully use all functions of the website.

8. Web analytics

We use the web analytics service Google Analytics of Google LLC, Amphitheater Parkway, Mountain View, CA 94043, USA, on our website.

Google Analytics uses cookies (for cookies, see 6). The information generated by the cookie about your use of the website such as:

• Browser type/version
• Operating system used
• Referrer URL (the previously visited page)
• Host name of the accessing computer (IP address)
• Time of server request

Google will on our behalf use the transmitted information to evaluate your use of our website. By analysing the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to constantly improve our website. Our legitimate interest in the processing of data pursuant to Art. 6 (1) (f) GDPR lies in these purposes.

The data will be deleted as soon as it is no longer needed for our recording purposes.

Since Google Analytics works with cookies, you as the user also have control over the use of stored cookies (see section VIII).

In addition, you may prevent the collection and transmission to Google of the data generated by the cookie and related to your use of our website (including the IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout.

As an alternative to the browser plug-in, you can click on this link to prevent data collection by Google Analytics on the website in the future. An opt-out cookie is stored on your used device. If you delete your cookies, the link must be clicked again.

For more information about privacy related to Google Analytics, see the Google Analytics Help Center  (https://support.google.com/analytics/answer/6004245).

9. Data sharing to third parties

Your personal data will only be shared with third parties if you have given us your explicit consent, if we are legally obliged to do so, or if it is necessary to protect our interests, such as enforcing our rights under our contractual agreement with you.

In addition, we may share your data with third parties who are supporting us in providing our services, such as processing your orders, delivering your products, handling payments, or analyzing your user behavior.

We carefully select and commission these service providers, and they are bound by our instructions and are regularly audited by us.

The sharing of your data with third parties and the processing of data by these third parties is strictly limited to the purposes stated above. These third parties are also required to comply with this privacy policy and relevant data protection laws, including the General Data Protection Regulation (GDPR).

10. Your Rights

You have the right to know and control how your personal data is being used. You can request information about your data, make changes to it, or have it deleted at any time. However, some data may need to be retained for legal reasons. Such data must therefore be stored by us until the expiration of these deadlines. We block this data in our system and only use it to fulfil legal requirements.

You can exercise these rights by contacting us at the details provided in the earlier sections of this privacy policy. Please note that we may require proof of identity to verify your request. Also, note that in the event of deletion of your data use of our services is not or is no longer fully possible.

If you believe that your data is being misused, you have the right to file a complaint with the relevant data protection authority.

Our website is intended for people from the age of 16 years only. We do not collect personal data from children under the age of 16. If you think your child may have shared their data with us, please contact us and we will delete it.

11. Links to other websites or offers

Our website may include links to other websites that are not under our control. We are not responsible for the privacy practices of these other websites. Therefore, we recommend that you review the privacy policies of any other websites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time without notice. We will notify you of any material changes by posting the updated Privacy Policy on our Website.